736pub Privacy Policy
At 736pub, your personal data is handled with the same care we put into every aspect of our platform. This Privacy Policy explains exactly what we collect, how we use it, and the rights you hold as a valued player in the Philippines.
Our Privacy Commitments
Six core principles that guide how 736pub handles every piece of personal data entrusted to us by Filipino players.
Minimal Data Collection
736pub collects only the personal data that is strictly necessary for account management, KYC compliance, and the delivery of our gaming services. We do not collect data for its own sake.
End-to-End Encryption
All data transmitted between your device and 736pub's servers is protected by industry-standard TLS/SSL encryption. Your login credentials, financial details, and personal information travel securely at all times.
No Third-Party Data Sales
736pub will never sell, rent, or trade your personal data to third-party marketers. Any sharing with service partners is governed by strict data processing agreements and limited to what is operationally required.
Your Rights, Respected
As a Filipino player, you have the right to access, correct, and request deletion of your personal data at any time. 736pub provides clear channels to exercise all data rights without unnecessary friction.
Defined Retention Periods
We retain personal data only for as long as required by PAGCOR licensing conditions, anti-money laundering regulations, and our legitimate operational needs. Data is securely deleted or anonymised once the retention period lapses.
Breach Notification
In the unlikely event of a data security incident that affects your personal information, 736pub will notify impacted players promptly and in accordance with applicable Philippine data protection law.
01 Introduction
736pub is a PAGCOR-regulated online casino and sports betting platform proudly serving Filipino players across the Philippines. We are committed to protecting the privacy and personal data of every individual who interacts with our platform — whether you are a registered player, a casual visitor, or a support inquiry sender.
This Privacy Policy has been prepared in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where PAGCOR licensing conditions impose additional data handling obligations, those requirements are also reflected in our practices.
We encourage you to read this policy carefully. If anything is unclear, our support team at [email protected] is always available to explain our data practices in plain language.
02 Data We Collect
736pub collects personal data in the following categories, depending on how you interact with our platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number | Account registration & KYC |
| Contact Data | Email address, mobile number, residential address | Account registration |
| Financial Data | GCash number, BPI/BDO account name, Visa/Mastercard last 4 digits | Deposit & withdrawal processing |
| Gaming Activity Data | Wager history, game sessions, win/loss records, bonus redemptions | Ongoing platform use |
| Technical Data | IP address, browser type, device identifiers, session timestamps | Automatic collection on visit |
| Communication Data | Live chat transcripts, email correspondence, support tickets | When you contact support |
| Verification Documents | Scanned/uploaded government IDs, proof of address, payment proof | KYC verification process |
Data You Provide Voluntarily: Most personal data is collected directly from you when you register, complete KYC, make a deposit or withdrawal, contact our support team, or participate in a promotion. Providing accurate data is a condition of account registration under our Terms and Conditions.
Data Collected Automatically: When you visit or use the 736pub platform, certain technical data is collected automatically through cookies, log files, and similar technologies. This data is used for security monitoring, fraud detection, and platform performance optimisation. Details are covered further in the Cookies section below.
Data from Third Parties: In limited circumstances, 736pub may receive data about you from third-party identity verification providers, payment processors, or fraud prevention services. This occurs only where necessary to comply with KYC obligations or to protect the security of the platform.
03 How We Use Your Data
736pub uses the personal data we collect for the following purposes:
- Account Management: To register, verify, and maintain your 736pub player account, including processing deposits and withdrawals in Philippine Peso (PHP) via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and cryptocurrency.
- Regulatory Compliance: To meet obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including mandatory KYC verification and transaction reporting.
- Service Delivery: To provide access to casino games, sports betting markets (including PBA, NBA, and international events), bingo, jackpot bingo, slot games, and badminton betting markets.
- Customer Support: To respond to your queries, resolve disputes, and deliver round-the-clock English-language support that Filipino players can rely on.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and session time tools in compliance with responsible gaming obligations.
- Marketing Communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new game launches on 736pub. You may withdraw consent at any time through your account settings.
- Platform Improvement: To analyse aggregated usage patterns, troubleshoot technical issues, and improve the quality and performance of the 736pub platform for all Filipino players.
736pub does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated fraud detection flags an account, a human reviewer assesses the case before any consequential action is taken.
04 Legal Basis for Processing
Under the Philippine Data Privacy Act, 736pub processes personal data on the following lawful grounds:
- Contractual Necessity: Processing is necessary to perform the contract between you and 736pub — specifically, the account registration agreement and the Terms and Conditions you accepted when signing up. Without this processing, we cannot provide gaming services.
- Legal Obligation: Processing is required to comply with applicable Philippine law, including PAGCOR licensing requirements, AMLA transaction monitoring obligations, and National Privacy Commission guidelines.
- Legitimate Interests: Processing is necessary for 736pub's legitimate interests in operating a secure, fraud-free gaming platform — including security monitoring, fraud detection, and responsible gaming monitoring — provided those interests are not overridden by your rights.
- Consent: Where processing is based on consent (primarily for direct marketing communications), you are free to withdraw that consent at any time by updating your account preferences or contacting our support team.
05 Sharing Your Data
736pub does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the following circumstances, and only to the minimum extent necessary:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and cryptocurrency network processors receive financial data necessary to complete deposit and withdrawal transactions.
- Identity Verification Providers: Third-party KYC service providers may receive identity documents and biometric data solely for the purpose of verifying your identity in line with PAGCOR requirements.
- Game Content Providers: Casino game software providers may receive your gaming session data for the purposes of game delivery, RNG certification, and dispute resolution. Game providers are bound by data processing agreements.
- Regulatory Authorities: PAGCOR and other Philippine government authorities (including law enforcement and the Anti-Money Laundering Council) may receive data where required by law, court order, or regulatory direction.
- Fraud Prevention Services: Industry fraud detection and responsible gaming networks may receive anonymised or pseudonymised data to support cross-platform self-exclusion enforcement and fraud prevention.
- IT Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers that process data on 736pub's behalf under binding data processing agreements.
06 Cookies & Tracking Technologies
736pub uses cookies and similar tracking technologies to operate the platform, improve user experience, and fulfil security and compliance obligations. A cookie is a small text file stored on your device when you visit our site.
We use the following categories of cookies:
- Strictly Necessary Cookies: Essential to the operation of the platform — for example, maintaining your login session, remembering your language preference, and enabling the secure transmission of data. These cannot be disabled.
- Performance & Analytics Cookies: Collect anonymised data about how players use the platform (e.g., pages visited, session duration, error rates) to help us improve platform performance and identify technical issues.
- Functional Cookies: Remember your preferences and personalisation settings (e.g., preferred game lobby view, responsible gaming tool settings) to deliver a more consistent experience.
- Security Cookies: Support fraud detection and account security functions, including identifying suspicious login patterns and verifying that transactions are being initiated by you.
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 736pub platform. Detailed cookie information, including cookie names, purposes, and retention durations, is available in our Cookie Information table accessible from the platform's cookie consent interface.
07 Data Retention
736pub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable Philippine law and PAGCOR licensing conditions.
- Active Account Data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, in line with AMLA requirements.
- KYC Documents: Retained for a minimum of five (5) years from the date of collection, as required by PAGCOR and AMLA regulations.
- Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
- Support Communications: Retained for three (3) years from the date of the communication, unless the matter relates to an ongoing regulatory or legal proceeding.
- Technical & Log Data: Retained for a rolling twelve (12) months for security monitoring and fraud detection purposes.
- Marketing Consent Records: Retained for as long as you are subscribed, plus three (3) years following withdrawal of consent, to demonstrate lawful processing.
At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be attributed to you as an individual.
08 Data Security
736pub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- TLS/SSL encryption for all data in transit between your device and 736pub's servers;
- AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
- Multi-factor authentication requirements for all administrative access to systems holding player data;
- Role-based access controls ensuring that 736pub staff can only access player data relevant to their specific job function;
- Regular penetration testing and vulnerability assessments conducted by independent security specialists;
- 24/7 security monitoring with automated alerting for suspicious access patterns;
- Secure data centre infrastructure with physical access controls and environmental protection systems.
While 736pub takes all reasonable precautions to protect your data, no system can guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you suspect that your account has been compromised, contact our support team immediately at [email protected].
09 Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 736pub. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 13.
Right to Access
Request a copy of the personal data 736pub holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held about you. Updates to certain fields may require re-verification of identity.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations under AMLA and PAGCOR rules.
Right to Object
Object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your situation warrants it.
Right to Data Portability
Request a copy of the personal data you provided to 736pub in a structured, commonly used, machine-readable format where technically feasible.
Right to Lodge a Complaint
If you believe 736pub has not handled your data in accordance with the Data Privacy Act, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.
We will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases we may extend this period by a further thirty (30) days, and will notify you of such an extension. There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
10 Children's Privacy
If 736pub becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all deposits will be returned to the verified payment source where practicable, any winnings will be forfeited, and all personal data associated with the minor will be permanently deleted from our systems in line with the Data Privacy Act.
Parents and guardians who believe that a minor may have registered an account on 736pub are urged to contact our support team immediately at [email protected] so that the account can be investigated and closed without delay.
11 Cross-Border Data Transfers
In operating the 736pub platform, some personal data may be processed by service providers whose infrastructure is located outside the Philippines — for example, cloud hosting providers or game content suppliers with international data centres. Where such transfers occur, 736pub ensures that adequate safeguards are in place to protect your data to the same standard as required under the Philippine Data Privacy Act.
Safeguards used for cross-border transfers may include: contractual data processing agreements incorporating standard data protection clauses, binding corporate rules where applicable, or transfers to countries whose data protection laws have been recognised as providing equivalent protections to those in the Philippines.
You may request information about the specific safeguards in place for any cross-border data transfer affecting your personal data by contacting our Data Protection Officer.
12 Changes to This Privacy Policy
736pub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will provide at least fourteen (14) days' notice by email to your registered address and/or by a prominent notice on the platform before the changes take effect.
Minor amendments (such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or updates to reflect new service providers carrying out equivalent functions) may be made without prior notice, and the updated policy will be dated accordingly.
Continued use of the 736pub platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to any changes, you may close your account and withdraw your remaining balance at any time.
13 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 736pub handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing 736pub's compliance with the Philippine Data Privacy Act and serves as the primary point of contact for all data privacy matters.
You may reach the 736pub Data Protection Officer at: [email protected] — please include "Data Privacy Request" or "DPO Inquiry" in the subject line of your message so that it can be routed to the correct team without delay.
If you are not satisfied with the response you receive from 736pub's DPO, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For general platform support inquiries unrelated to data privacy, our customer service team is available twenty-four (24) hours a day, seven (7) days a week via live chat on the 736pub platform, or by email at [email protected].
Your Data Is Safe at 736pub
Play with confidence knowing that your personal information is protected, your rights are respected, and 736pub operates under PAGCOR regulation. Must be 21 years or older to play.